1. Does the Case Manager respond within 24 hours?
2. Do you attend at least 2 meetings per year?
3. Does Case manager have the knowledge & skills to support the team?
4. Do you feel the case manager is person centered and respectful to the individual/team?
5. Do you know how to access additional support from the case managers supervisor/agency?
6. Does the case manager encourage the individual to voice his/her opinion or advocate for themselves?